Refund policy

Right of withdrawal You have the right to revoke the contract concluded with us within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods (or the last goods, part shipment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several part shipments or pieces). To exercise your right of withdrawal, you must inform us by means of a clear statement of your decision to withdraw from the contract. You can use the template withdrawal form shown below for this purpose, but it is not mandatory. Sample cancellation form "I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: ... (please specify the goods to be covered by the revocation) - Order number: ... (please add here the order number of the goods, if you have received one from us) - Ordered on: ... /received on: ... (please complete here the dates when you ordered and received the goods) - Name: ... (please complete your full name here) - Address: ... (please fill in your complete address here) - Date: ... (please fill in the date of cancellation here)" (*) Delete where not applicable Please send your cancellation either by post to: Concept Living Cologne GmbH Brüsseler Str. 92 50672 Cologne Germany or electronically by email to To comply with the revocation period, it is sufficient that you send the notification to exercise the right of revocation before the expiry of the relevant revocation period. Consequences of revocation: If you revoke the contract, we will reimburse you for all payments for the purchased goods that we have received from you and we will reimburse you for the costs of the cheapest standard delivery offered by us. This repayment will be made without unreasonable delay and at the latest within fourteen days from the day we received the notification of your withdrawal from the contract. For this repayment, we will use the same means of payment that you have used in the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the repayment. We may refuse repayment until we have received the goods back or until you have provided acceptable proof that you have returned the goods, whichever is earlier. You must return the goods received from us without undue delay and in any case no later than within fourteen days from the day on which you have notified us of the cancellation of this contract. End of the revocation instruction We would like to point out that we are not obliged to take back any goods which have evidently been used. We would also like to point out that we are entitled to claim compensation for any damage to the goods caused by you.